Totally plc
("Totally", the "Company" or the "Group")

Totally Urgent Care awarded contract extension worth c.£13 million p.a. to provide national contingency support for NHS 111

Totally plc (AIM: TLY), a leading provider of frontline healthcare services, corporate fitness and wellbeing services across the UK and Ireland, is pleased to announce it has been awarded a contract extension by NHS England to provide national NHS 111 contingency services for a further year.

The contract, awarded to Vocare Limited ("Vocare"), part of Totally Urgent Care, will run for 12 months from 16 February 2024 at a value of c.£13 million per annum. 

NHS England originally commissioned this support to provide additional call handling and clinical capacity to help to alleviate pressures on local NHS 111 services. The original 12-month contract was announced on 16 January 2023 and was for c.£10 million per annum. The extension increases the level of support to be provided and reflects the ongoing demand for NHS 111. NHS 111 provides an essential service to the UK population, offering support as wide-reaching as over-the-telephone healthcare advice, to access to urgent and emergency care.

Wendy Lawrence, CEO of Totally, said: "Totally has significant experience in providing quality, resilient and responsive NHS 111 services. To date we have answered almost half a million calls as part of the NHS England's National Resilience programme. These calls would otherwise have gone unanswered leaving those seeking to access care without the support they needed. As demand has increased, we have responded, increasing capacity to ensure that calls to NHS 111 across the country are not abandoned.

The extension of this contract for a further year means that Totally continues to be a core partner in the delivery of NHS 111 services until February 2025."

Directorate Changes Update

Further to the announcement on 28 November 2023 the Company also confirms that Simon Stilwell, who joined the Board as a Non-Executive Director and Chairman Designate on 28 November 2023, became the Company's Non-Executive Chairman with effect from 1 January 2024.

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Notes to editors

About Totally

Totally is a leading provider of healthcare and wellbeing services across the UK and Ireland, working in partnership with the NHS, other healthcare providers and corporate customers to help address the challenges of increased demand for healthcare services.

The Company is committed to pursuing a progressive buy-and-build consolidation strategy within the fragmented healthcare market and looks to capitalise on the attractive opportunities that its disruptive service model offers to generate value to shareholders.

Totally helps healthcare commissioners and hospitals ensure patients can access the most appropriate care quickly and efficiently by delivering quality urgent care services, such as NHS 111 and urgent treatment centres, elective care services including insourcing, outsourcing and elective care delivered via 'Any Qualified provider', as well as community dermatology clinics; and therapy servicing including first contact practitioner and a full physiotherapy and podiatry offering.  Our corporate customer services also play a role in reducing reliance on healthcare by promoting healthy lifestyles and physical and mental health.

Healthcare services

Urgent Care: Totally's urgent care services are delivered under the Totally Urgent Care brand, by Vocare and Greenbrook Healthcare. Both businesses have a strong heritage and have been delivering quality urgent care services including NHS 111, GP Out of Hours and Urgent Treatment centres on behalf of the NHS for more than 25 years and 15 years respectively.

Elective care: Totally's elective care services are delivered by Pioneer Healthcare, About Health and Premier Physical Healthcare.

·    Pioneer Healthcare was established in 2007 and delivers a wide range of acute services to NHS patients, in partnership with independent healthcare sector private hospitals across England, to help the NHS reduce waiting lists whilst maintaining patient care and quality. Pioneer offer services through insourcing and outsourcing agreements and through its Any Qualified Provider status. 

·    About Health has been delivering community-based specialist care with a focus on delivering prompt assessment and treatment across the country since 2008.

·    Premier Physical Healthcare was established in 2007 and provides physiotherapy and podiatry services to NHS patients, often within a community GP practice, and to the prison service.

Corporate Wellbeing Services: Totally's corporate wellbeing services are delivered through Energy Fitness Professionals ("EFP").  EFP is a corporate fitness provider established in 1990 to address a gap in the market for workplace fitness, which has grown to offer a range of services covering workplace wellbeing. EFP manages 61 gyms on behalf of its corporate customers, with more than 14,000 members.

For more information visit www.totallyplc.com